Frequently Asked Questions

In case you move, Wireless Net Zone Broadband Connection can be shifted to the new location subject to availability of broadband services in that area and payment of shifting charges.

You can get in touch with us on the phone number given on the website or leave your details on the Contact Us page and we will get back to you.

Yes, on payment of requisite charge.

When you are connected to the Internet, your PC is allocated an IP (Internet Protocol) address to identify it to the outside world. There are two types of IP addresses, dynamic and static. Dynamic IP changes from session to session while static always remains same.

Once your connection comes through, a technician will visit and complete the installation for you.

To connect to Wireless Net Zone Broadband Services you need a CPE to be installed at your home/business. On your PC you should have a Network Interface Card (LAN Card) installed.

This is perfectly fine since we download (browsing, downloading clips, music etc) much more than we upload (a website address, a few clicks etc).

When the information flows from somewhere e.g. a web-page or a site to your PC you are “downloading”. On the other hand, when you send information e.g. request for a web-page, you are “uploading”.

Yes. Wireless Net Zone Broadband Services does not interfere with telephone line. Conversely, making a phone call while accessing the Internet does not affect the speed of Wireless Net Zone Broadband connection.

Yes, for FTTH/ADSL connectivity a separate line is required to be pulled upto your premises. In case of a fixed wireless connection, a separate cable or line is not required to be pulled to your premises. A wireless CPE is installed on your rooftop and a cable is used to connect it to your computer.